Frequently asked questions
Here you can find information about booking and performing transfers. If you did not found answer to your question, please contact our support.
If you go on a trip, Romeairportshuttle.com will help you to find the best private transfers from the airport to the hotel and return in just a few minutes. 1. Choose a route Start typing pick-up and drop-off locations in the search form and choose it in the list. When you are done, click the «Search» button to see the available options. If you did not find your route, fill in our transfer price request form. Your request will be processed by our staff. 2. Choose vehicle type Each transfer type is provided with the information about the number of passengers, luggage capacity and price. Children are counted as passengers. The price doesn’t depend on the number of passengers or date. Choose the necessary option and click the «Book transfer» button to proceed with the booking. 3. Specify your route details Specify your flight number and hotel address. If you don’t know flight number, type departure city name. If you go from the airport, specify arrival time according to your ticket. If you go to the airport, take in consideration 3 hours before the flight departure and transfer duration. Specify total number of passengers, including children. If you travel with children, book also childseats. If you need to book a round trip, specify the return date. Type name for the nameplate, your contact email and mobile phone number. Your phone number will be useful if the driver doesn’t find you in the pick-up point. 4. Make a prepayment You need to pay a small part or full payment to book a car transfer. The remaining balance should be paid to the driver upon arrival. You also can make full payment in advance or book without prepayment. All payments are made via Visa and Mastercard. These are the most secure and convenient ways of online-payment. In case of cancellation at least 48 hours before the trip your prepayment will be fully refunded. As soon as you finish the prepayment, your booking will be confirmed and the transfer will be booked. A message with your order details (voucher) will be sent to your e-mail. Please, print the voucher and take it with you. 5. The driver will meet you The driver will meet you at the specified time. He will monitor your flight arrival according to its number. He will have your phone number, and you will have his phone number also. He will contact you, if necessary. You should also communicate him if you arrive earlier or later. You should pay the remaining balance to the driver in cash as soon as you arrive to the drop-off point. Changes and Cancellations In case of emergency changes (changes in time or place, delayed flights, custom delays, etc.) simply call and inform your driver. If you find mistakes in your voucher and want them to be changed, contact our manager. We will make corrections and send you a confirmation e-mail accompanied by a new voucher. If your plans change, you can always cancel your order. You can do this by following the cancellation link in your confirmation e-mail. If you cancel your order no later than 48 hours before the trip, your payment will be fully refunded within business days. You can also cancel your booking via our manager. If you have any questions, do not hesitate to contact our customer support service.
Online bookings are accepted, at least, 12 hours before the transfer. If less than 12 hours are left, please, contact our support team, we will try to find a solution for you.
Type or select your pick-up and drop-off location in our search form. You will see all the available vehicle classes for this route and their description. The price is provided for each transfer and there is booking button.
Yes. The transfer is understood as a trip to any point within the location limits. If you want to book a transfer to your hotel, type location name in the Drop-off field in search box, choose vehicle type and specify your hotel name and address. The driver will take you to the hotel, the price doesn’t depend on its address.
Please, type the pick-up location in the Pick-up field, choose your destination airport in the Drop-off field. The transfer is understood as a trip to any point within the location limits. You can calculate departure time according to the specified transfer duration.
Within 48 hours you will recieve reply if we can perfom your transfer. The calculation will be sent to you as soon as the provider sets the rate. If we can’t find the necessary vehicle within 48 hours, we will inform you. We will continue searching and will inform you if we find necessary vehicle and get the rate.
As soon as we recieve transfer request, our support managers check it and send price request to our providers. As soon as the rate is set, you will recieve email notification and will be able to complete the online-booking.
Specify your route: fill in the Pick-up and Drop-off fields with the necessary location name, airport, train (bus) station. If there are no ready transfers for your route, send us transfer request. We will find transfer according to your request and this information will be sent to your email.